Beef Tallow Balm Melting Point
Summer Alert
Keep Your Tallow Fresh This Summer
Important information about storing your tallow products during warm weather
Our grass-fed tallow balm has a melting point of approximately 95-105°F (35-40°C). During summer months or in warm climates, please store your tallow products in a cool, dry place or refrigerate to maintain optimal texture and quality.
Was Your Tallow Melted?
Often times in the hot summer months, our whipped tallow can melt down to be either somewhat deflated or even completely melted into a liquid, an everything in between. This all varies by the temperature outside the day it was delivered as well as the temperature it was at in the Amazon Warehouse. Rest assured, this is completely normal due to the fact that it is a fully natural product with no preservatives and it does not change the effectiveness of the product. While some perceive it as being used, it really just melted down in the jar and lost its air. Below you can find answers to questions around this issue.
Melted Tallow Questions Answered.
-
One solution for this is to put it in the refrigerator to allow it to firm back up and resolidify. If you want it to return to the original whipped consistency, you can also whip it back up with a hand mixer.
-
We understand that it can be frustrating to pay money for a product that does not live up to your expectations. We pride ourselves on having exceptional customer service. If you are unsatisfied with your product due to melting, please reach out at support@ashton-care.com and send a picture, and we will make things right for you.
-
While there is no way to guarantee that this will not happen for sure, below are some tips to help mitigate this issue.
1. If you are able, try to get the package off of your porch as soon as you can to prevent it from being left out in the heat.
2. If ordering from Amazon, try to have the delivery date be a day that is supposed to be cooler or cloudier to avoid a very hot day.
3. We have had less issues with melting when customers order directly from us at ashton-care.com. We have a more climate controlled warehouse than amazon and ship in boxes with kraft paper that helps with insulation. We also offer free shipping.
4. We always recommend customers stock up in the fall and winter in order to avoid this issue. Our product has a relatively long shelf life.
Our Customer Service Promise
We strive for perfection, but we know that shipping accidents happen (especially with glass jars and heat-sensitive natural products).
Whether your jar arrived melted, damaged during transit, or if you are simply not 100% satisfied, we guarantee to make it right. You don't need to stress, just reach out to us directly at support@ashton-care.com and we will take care of you immediately.